Job Description
Join Global Support Solutions as a Customer Service Representative and experience the freedom of daily pay! We're seeking empathetic professionals to deliver exceptional service from our Cleveland hub. Enjoy paid training, flexible scheduling, and immediate compensation for hours worked. Help customers resolve inquiries, build relationships, and grow your career with a company that values your contribution.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process transactions and troubleshoot technical issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with team to improve service processes
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities