Job Description
Join our award-winning call center team in Louisville, KY and experience the freedom of daily pay! We're seeking motivated individuals to provide exceptional customer service while handling inbound/outbound calls for major clients across Kentucky and Pennsylvania. No experience? No problem! We offer comprehensive paid training and career advancement opportunities. Enjoy modern workspaces, flexible scheduling options, and performance-based bonuses. Apply now and start earning daily!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account details
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed quality metrics (FCR, CSAT) and KPIs
- Collaborate with team leads to improve service protocols
- Adhere to PCI compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear articulation
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screen
- Customer service experience preferred but not required
- Must be authorized to work in the US