Job Description
Join our award-winning customer support team in Chicago and launch your career with comprehensive paid training! As a Customer Service Representative, you'll be the heart of our operations, delivering exceptional experiences to clients across diverse industries. We value your growth and provide ongoing development opportunities in a collaborative, fast-paced environment. If you're passionate about problem-solving and thrive in a dynamic setting, apply now to become part of our innovative team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency while meeting SLAs
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address systemic service gaps
- Proactively identify upsell opportunities to enhance customer retention
- Participate in continuous training to master new products and processes
- Contribute to team performance by meeting quality and productivity metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in B2B/B2C environments
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and MS Office
- Strong problem-solving skills with data-driven decision-making aptitude
- Ability to work flexible shifts including evenings/weekends as needed
- Spanish bilingual certification is highly desirable
- Positive attitude with resilience in high-pressure situations