Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and launch your career in customer service! We're seeking motivated individuals in Austin, TX for our dynamic team. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. This night shift position offers stability with opportunities for advancement and growth within our rapidly expanding company.
What We Offer:
- Full paid training program (4 weeks)
- Comprehensive health benefits after 90 days
- 401(k) with company match
- Paid time off and holidays
- Career development paths
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, quality scores, resolution rates)
- Collaborate with team members to improve customer experiences
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Reliable transportation to our Austin location
- Flexible availability for night shifts (10 PM - 6 AM)
- Basic computer proficiency with Microsoft Office
- Positive attitude and problem-solving mindset