Job Description
Join our dynamic team as a Customer Service Representative at Premier Solutions Group! We're seeking passionate individuals to deliver exceptional experiences for our clients in Louisville. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities. Our supportive environment values teamwork and recognizes achievements. If you're ready to make an impact and build a rewarding career, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
- Maintain detailed records of customer interactions and resolutions
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in high-pressure situations