Job Description
Join our award-winning call center team in Jacksonville, FL with comprehensive paid training! No experience needed – we provide all the tools for success. Enjoy competitive pay, performance bonuses, and a supportive environment where your career growth is our priority. Immediate openings available!
Why GlobalConnect Solutions? We invest in our people through industry-leading training programs and offer clear advancement pathways. Full benefits package including health insurance, 401(k) matching, and paid time off after 90 days.
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Provide exceptional customer service and issue resolution
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work flexible shifts (evenings/weekends as needed)
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Pass background check and drug screening
- Legal authorization to work in the US