Job Description
Join PhillyConnect Solutions as a Local Customer Service Representative and launch your career in Philadelphia's thriving service industry! We're seeking passionate individuals with strong communication skills to become the face of our brand. Enjoy comprehensive paid training, competitive benefits, and opportunities for growth in a supportive environment. No prior experience required – we'll teach you everything you need to succeed. Work from our modern downtown office and make a real difference in our community.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining exceptional service standards
- Document interactions and update customer information in our CRM system
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Empathetic approach to customer problem-solving
- Ability to work in a fast-paced team environment
- Philadelphia residency preferred
- Flexible availability including some evenings/weekends