Job Description
Join our award-winning team at Apex Solutions Group as a Local Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences in the Charlotte community. This part-time role offers flexible scheduling, comprehensive training, and the opportunity to grow your career while making a local impact. Our supportive culture rewards initiative and teamwork, with competitive compensation and advancement opportunities for top performers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Participate in weekly performance reviews and skill development workshops
- Act as brand ambassador by consistently representing company values in all interactions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in retail, call center, or BPO environments
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce/Zendesk)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced environment while maintaining composure
- Valid North Carolina driver's license (for occasional local client visits)
- Availability to work evenings/weekends during peak seasons