Job Description
Join our award-winning customer support team as a remote Customer Service Representative in sunny Miami! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a flexible home office setup. Be part of a company that values your growth and work-life balance while making a tangible impact on customer satisfaction.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining compliance
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed KPIs including CSAT scores and average handle time
- Participate in ongoing training to master product knowledge
- Contribute to process improvements through feedback and analysis
Qualifications
- 1+ years of customer service experience in remote or hybrid environments
- Proven ability to de-escalate sensitive situations with professionalism
- Proficiency with CRM software (Salesforce experience preferred)
- Excellent verbal/written communication skills in English
- High-speed internet connection and quiet dedicated workspace
- Flexible availability including evenings and weekends as needed
- Associate degree or equivalent professional certification