Job Description
Join Milwaukee Customer Solutions as a Remote Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact on our customers' experiences. Our cutting-edge remote work environment ensures you have all the tools needed to succeed.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet and exceed performance metrics including CSAT and first-call resolution
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in remote or call center environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- High-speed home internet and quiet, dedicated workspace
- Ability to type 40+ WPM with strong attention to detail
- Flexible availability including evenings and weekends
- Must reside in Wisconsin state