Job Description
Join our award-winning customer service team at Metro Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences for our diverse client base. This full-time position offers immediate start and comprehensive training to ensure your success in a dynamic, collaborative environment. Enjoy competitive pay, benefits, and career growth opportunities in the heart of the DC metro area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce knowledge a plus)
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with high accuracy
- US citizenship or legal work authorization required