Job Description
Join our elite customer experience team as a Chat Support Agent in Houston! We're urgently seeking tech-savvy communicators to deliver world-class support through live chat platforms. This is your opportunity to make an immediate impact in a dynamic, fast-paced environment with rapid onboarding and career growth potential.
Responsibilities
- Resolve customer inquiries via real-time chat with exceptional professionalism and speed
- Maintain detailed records of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Continuously improve knowledge base resources and support protocols
- Meet/exceed performance metrics for response time and resolution rate
- Proactively identify upsell opportunities during customer interactions
Qualifications
- Minimum 1 year customer service experience (chat preferred)
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong problem-solving abilities with empathy-driven approach
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including weekends