Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting a special hiring event in Jacksonville to find passionate individuals who love helping others. Enjoy a dynamic work environment with competitive pay, comprehensive benefits, and growth opportunities. No experience necessary – we provide paid training!
Why Join Us?
• Industry-leading compensation
• Health/dental/vision insurance
• Paid time off & holidays
• Career advancement programs
• Modern downtown Jacksonville location
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve billing, technical, and account issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call time, CSAT)
- Collaborate with team members to improve service quality
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency (Windows, CRM systems)
- Ability to multitask in fast-paced environments
- Customer-focused mindset with empathy
- Reliable transportation to downtown Jacksonville
- Flexible availability including weekends