Job Description
Join our award-winning customer service team in Chicago and make a real difference in your community! Urban Connect Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our neighborhood clients. Enjoy weekly pay, comprehensive training, and a collaborative environment where your growth is prioritized. Perfect for career changers or those seeking immediate employment with stability and advancement opportunities.
Responsibilities
- Handle inbound/outbound calls for local clients with empathy and professionalism
- Resolve customer inquiries regarding services, billing, and account management
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with field teams to ensure seamless service delivery
- Identify upsell opportunities to enhance customer retention
- Meet/exceed weekly performance metrics for response time and resolution
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Fluent in English (Spanish bilingual a plus)