Job Description
Join our award-winning customer support team as an Entry-Level Customer Service Representative! We're seeking motivated individuals with a passion for helping others to deliver exceptional experiences to our diverse client base. As a key member of our Sacramento-based team, you'll gain invaluable skills in communication, problem-solving, and customer relationship management—all while enjoying a supportive, growth-oriented environment. Immediate start positions available!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in the customer database for quality assurance
- Collaborate with technical teams to escalate complex issues efficiently
- Meet daily performance metrics including response time and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team goals by maintaining high customer satisfaction scores
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or related experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening