Job Description
Join our dynamic team at Apex Solutions Inc. and become the voice of excellence for our valued customers. We're seeking passionate Customer Service Representatives to deliver exceptional support experiences in Jacksonville's thriving business hub. Enjoy competitive compensation, comprehensive training, and a culture that rewards initiative. Immediate start available!
This role offers growth opportunities in a supportive environment where your communication skills directly impact customer satisfaction. Benefit from flexible scheduling options and a commitment to work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with cross-functional teams to address escalated concerns
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities through needs-based conversations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask and prioritize in fast-paced setting
- Positive attitude and resilience under pressure
- Authorized to work in the United States