Job Description
Join our award-winning customer service team in Charlotte! We're hosting an exclusive hiring event for motivated individuals ready to launch their career in customer support. Enjoy competitive pay, comprehensive training, and clear pathways to growth within our Fortune 500 company. Benefits include: Health insurance, 401(k) matching, paid time off, and tuition reimbursement. On-site interviews available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to improve service processes
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Identify opportunities for upselling and cross-selling
- Participate in ongoing training and development
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude under pressure
- Valid NC driver's license (if applicable for travel)