Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate individuals to deliver exceptional support to local clients. This full-time position includes comprehensive paid training and career advancement opportunities. Enjoy a collaborative environment with competitive pay, benefits, and the chance to make a real difference in your community. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction rates
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet monthly performance metrics for quality and efficiency
- Identify opportunities to enhance customer experience
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to thrive in fast-paced environments
- Basic computer proficiency with MS Office
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to downtown Detroit office
- Positive attitude with service-oriented mindset