Job Description
Are you a compassionate and detail-oriented professional seeking a stable career in customer support? Apex Support Services is thrilled to announce a major hiring event in Philadelphia, PA. We are looking for dedicated Customer Service Representatives to join our dynamic team on a full-time basis. If you thrive in a fast-paced environment and love helping people, this is the perfect opportunity for you.
As a Customer Service Representative, you will be the primary point of contact for our valued clients. You will be responsible for delivering exceptional service, resolving inquiries efficiently, and building lasting relationships. We offer a competitive salary, comprehensive benefits, and a clear path for career advancement.
Our Commitment to You:
- Competitive hourly pay ranging from $18.00 to $22.00.
- Health, dental, and vision insurance from day one.
- 401(k) retirement plan with company match.
- Weekly paychecks and paid time off.
- Modern, inclusive workplace culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on empathy and accuracy.
- Resolve customer complaints and issues in a timely manner to ensure high satisfaction scores.
- Input and update customer information accurately into the CRM database.
- Provide product and service information, and process orders or returns as necessary.
- Collaborate with team leads to identify trends and improve service processes.
- Meet and exceed daily, weekly, and monthly performance KPIs.
- Maintain a professional and positive demeanor at all times.
Qualifications
- High school diploma or GED required; associate’s or bachelor’s degree preferred.
- Previous experience in customer service, call center, or retail is highly desirable.
- Excellent verbal and written communication skills.
- Strong computer literacy, including proficiency with Microsoft Office and CRM software.
- Ability to multitask, prioritize tasks, and work well under pressure.
- Valid driver’s license and reliable transportation (for on-site events).