Job Description
Are you a compassionate communicator seeking a stable career path in Albuquerque, NM? We are looking for a dedicated Customer Service Representative to join our expanding team. As we extend our operations to serve clients across Texas, we offer a unique hybrid opportunity to work remotely from the Albuquerque area while delivering exceptional support. We pride ourselves on our culture of growth, offering comprehensive paid training to ensure you are fully equipped to succeed from day one.
Why Join Us?
- Paid Training Program: No experience needed? No problem. We provide full training to get you certified and ready.
- Remote Flexibility: Work from home in Albuquerque, NM, supporting the Texas market.
- Career Growth: Clear pathways to leadership and specialized roles within the company.
- Competitive Pay: Starting at $18.00/hour with performance bonuses.
We are looking for individuals who are patient, resilient, and eager to solve problems. If you are ready to start a full-time career with a company that values its employees, apply today!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on the Texas market.
- Resolve complex customer issues and complaints with patience, empathy, and professionalism.
- Provide accurate product information and troubleshoot technical problems.
- Document all customer interactions and account details in the CRM system accurately.
- Identify customer needs and cross-sell appropriate products or services to enhance the customer experience.
- Collaborate with the support team to escalate and resolve escalated tickets efficiently.
- Maintain a high level of professionalism and adherence to company call scripts and quality standards.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, sales, or call center environments is preferred but not mandatory.
- Must have a stable high-speed internet connection and a quiet, dedicated workspace.
- Proficient in using computers and navigating web browsers.
- Strong typing skills (minimum 35 WPM) and excellent verbal communication skills.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Must be authorized to work in the United States.