Job Description
We are excited to announce a special Hiring Event for motivated individuals looking to kickstart their career in customer service. Join a team that is dedicated to delivering exceptional client experiences and offers a supportive environment for growth.
Role Overview:
In this entry-level position, you will serve as the primary point of contact for our valued customers. We are looking for people who possess strong communication skills, a positive attitude, and a willingness to learn. Whether you are new to the workforce or looking for a career change, we provide the training and tools you need to succeed.
Key Highlights:
- Competitive Pay: Earn $16.00 - $18.50 per hour with performance bonuses.
- Full Benefits Package: Health, dental, and vision insurance available.
- Flexible Scheduling: Shift options including day, swing, and night shifts.
- On-Site Training: Comprehensive paid training to ensure you are confident from day one.
Do not miss this opportunity to join a thriving organization in Albuquerque, NM.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Assist customers with product inquiries, troubleshooting, and account management.
- Resolve customer complaints and issues diplomatically while adhering to company policies.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Educate customers on new features and services to enhance their overall experience.
- Collaborate with team leads to meet daily and weekly performance metrics.
Qualifications
- High School Diploma or GED required.
- Must be at least 18 years of age.
- Excellent verbal communication skills and a professional phone manner.
- Ability to type 30+ words per minute with 99% accuracy.
- Basic computer proficiency (Windows and Microsoft Office Suite).
- Reliable internet connection and a quiet workspace (for remote hybrid options).
- Willingness to work in a fast-paced, team-oriented environment.