Job Description
Join our award-winning team at the Atlanta Customer Service Hub! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional customer experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while enjoying competitive benefits and career growth opportunities.
Why Join Us?
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid training and professional development
- Modern downtown Atlanta workspace
- Performance-based bonuses and recognition programs
Responsibilities
- Handle customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities for premium services
- Maintain detailed knowledge of product updates and policies
- Participate in weekly team training and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills in English
- Proven ability to de-escalate tense situations with empathy
- Strong problem-solving and multitasking abilities
- Availability for flexible shifts (including weekends/holidays)
- Background check and drug screen required