Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're hosting an exclusive hiring event for motivated individuals seeking flexible part-time call center careers in Austin, Texas. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Hiring Event Details: June 10th, 9:00 AM - 3:00 PM at 7810 Research Blvd. No experience required - we provide all training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and troubleshoot technical issues
- Update CRM databases with accurate customer information
- Meet performance metrics (call quality, resolution times)
- Collaborate with team members for seamless service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 1 year customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hours/week)