Job Description
Are you a people person looking for a stable career? Horizon Support Solutions is hosting a Hiring Event for dedicated Customer Service Representatives to join our dynamic team in Atlanta, Georgia. We are looking for individuals who thrive in a fast-paced environment and are eager to build a long-term career.
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive top-notch support. This is a full-time opportunity with excellent benefits, including health insurance, paid time off, and career growth pathways.
Why Join Us?
• Immediate openings for qualified candidates
• Supportive team culture
• Competitive hourly pay
• Paid training provided
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document customer interactions and account information in our CRM system.
- Provide product and service information to assist customers in making informed decisions.
- Collaborate with internal teams to ensure customer satisfaction and operational excellence.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for this Hiring Event.
- Excellent verbal and written communication skills.
- Strong computer literacy and ability to learn new software quickly.
- Ability to multitask and prioritize tasks in a busy office environment.
- Problem-solving mindset with a focus on customer retention.