Job Description
Join Atlanta's Premier Call Center Team!
Atlanta Connect Solutions is hosting an exclusive hiring event for dynamic Customer Service Representatives. Elevate your career in a supportive environment with competitive pay, comprehensive benefits, and growth opportunities. We're seeking passionate professionals to deliver exceptional customer experiences while representing industry-leading brands.
Why join us?
- Competitive hourly wages + performance bonuses
- Comprehensive health/dental/vision plans
- 401(k) with company match
- Tuition reimbursement program
- Free parking and MARTA discounts
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts (including weekends)
- Passion for customer advocacy and teamwork