Job Description
Join our award-winning customer service team as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible hours and comprehensive paid training. This role is perfect for students, parents, or career-changers seeking a dynamic, growth-oriented environment with advancement opportunities. Benefit from our industry-leading onboarding program and become a vital part of our mission to transform customer experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues using CRM tools and troubleshooting protocols
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities based on customer needs
- Meet/exceed quality and productivity metrics (KPIs)
- Participate in weekly coaching sessions for continuous improvement
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting aptitude
- Positive attitude with customer-first mindset