Job Description
Join our award-winning team at Global Solutions Inc. for our exclusive Atlanta Hiring Event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and rapid career growth in a dynamic environment.
Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 4:00 PM
• Location: 250 Peachtree Street NW, Atlanta, GA 30303
• On-the-spot interviews available!
Why Join Us?
• Industry-leading training program
• Flexible scheduling options
• Health, dental, and vision benefits
• Tuition reimbursement assistance
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Identify opportunities for process improvements
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with Windows-based applications
- Ability to work flexible shifts (including evenings/weekends)
- Valid government-issued ID
- Pass background check and drug screening