Job Description
Join our award-winning customer experience team in Atlanta! We're seeking passionate individuals to deliver exceptional service at our upcoming hiring event. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while contributing to our industry-leading satisfaction rates. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account updates using CRM systems
- Collaborate with support teams to resolve complex technical issues
- Document interactions accurately in Salesforce and maintain data integrity
- Meet/exceed KPIs for average handle time and first-contact resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with strong attention to detail
- Availability for flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure