Job Description
Join ConnectPro Solutions as an urgent Chat Support Agent and deliver exceptional customer experiences from day one! We're expanding our dynamic support team in Dallas and need passionate communicators to resolve inquiries via live chat. This immediate-start position offers competitive pay and the opportunity to work with cutting-edge technology in a fast-paced environment. If you thrive in digital conversations and want to make an immediate impact, apply today!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed chat logs and update CRM systems
- Collaborate with team members to escalate complex cases
- Adhere to SLA targets and quality assurance standards
- Identify opportunities to improve customer experience
- Complete product training modules continuously
Qualifications
- 1+ years of customer support experience (chat preferred)
- Exceptional written communication skills
- Ability to type 50+ WPM with high accuracy
- Proficiency with Zendesk, Intercom, or similar tools
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Available for flexible shifts including evenings/weekends
- Must start within 3-5 days of offer