Job Description
Join Global Connect Solutions for our exclusive Atlanta Hiring Event! We're seeking passionate Customer Service Representatives to join our dynamic call center team. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement. On-the-spot interviews available! Bring your resume and enthusiasm – we're hiring immediately for day, evening, and weekend shifts.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Uphold company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts including weekends
- Passion for helping customers succeed
- Valid government-issued photo ID