Job Description
Join ConnectCare Solutions for our exclusive hiring event! We're seeking passionate Night Shift Customer Service Representatives in Fresno, CA. Enjoy premium benefits, competitive pay, and career growth opportunities. Perfect for night owls seeking stability in a thriving industry!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex cases
- Maintain service level metrics and quality standards
- Process orders, returns, and account modifications
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in CRM software (Salesforce/Zendesk)
- Ability to work independently during night shifts
- Typing speed of 40+ WPM
- Spanish bilingual a plus