Job Description
Join our award-winning customer service team in Atlanta! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Bring your resume and join us at our downtown Atlanta office!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with tech teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in weekly product knowledge workshops
- Identify upsell opportunities for premium services
Qualifications
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility for evening/weekend shifts (1-2 days/week)
- High school diploma or equivalent (college degree preferred)