Job Description
Join our elite customer service team at Global Solutions Inc.! We're hosting an exclusive hiring event in Atlanta to find passionate professionals to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Event Date: October 15, 2023 | Location: 250 Peachtree Street NW. Walk-ins welcome!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Passion for customer advocacy and conflict resolution