Job Description
Join Austin's premier customer service team! We're seeking compassionate communicators to deliver exceptional support to our local community. No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our supportive Austin-based team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives
- Uphold company standards for service quality and compliance
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Authorized to work in the United States
- Availability for flexible shifts including weekends