Job Description
Join Austin's fastest-growing customer service team! ConnectCare Solutions offers immediate opportunities for motivated individuals seeking weekly pay and paid training in a dynamic call center environment. No experience necessary – we provide comprehensive training to launch your career in customer service. Enjoy competitive hourly wages, flexible scheduling options, and opportunities for advancement within our supportive team culture. Located in the heart of Austin, our modern facility offers a collaborative atmosphere with state-of-the-art technology. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer satisfaction
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Austin facility
- Availability for flexible shifts (including weekends)
- Pass background check and drug screening