Job Description
Join Boston's premier call center team at our exclusive hiring event! Boston Customer Solutions is seeking passionate individuals to deliver exceptional customer experiences while advancing their careers in a dynamic, growth-oriented environment. We offer industry-leading training, competitive compensation, and a supportive culture that values your success.
Why This Role Stands Out:
- Competitive hourly wage with uncapped performance bonuses
- Comprehensive benefits package including health, dental, and 401(k)
- Clear career advancement pathways to team lead/supervisor roles
- Modern downtown Boston workspace with free transit access
- Flexible scheduling options to support work-life balance
Whether you're a seasoned professional or starting your customer service journey, our hiring event is your gateway to a rewarding career in Boston's thriving business district.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs for call resolution speed and satisfaction scores
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to improve service processes
- Participate in quarterly training for product/service updates
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexibility to work evenings/weekends as needed
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening