Job Description
Join Omaha's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and advancement opportunities in a modern, supportive environment.
Event Details:
📅 Date: October 15, 2023
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 3500 Farnam Street, Omaha, NE 68131
🎁 On-the-spot interviews & same-day offers available!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Typing speed: 35+ WPM with 95% accuracy
- Resilience under pressure and conflict resolution abilities
- Flexible availability including evenings/weekends
- Omaha residency or immediate relocation required