Job Description
Join our dynamic team at Global Connect Solutions and launch your customer service career in the heart of Dallas! We're seeking motivated individuals to provide exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment with immediate start opportunities. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Dallas location
- Flexible availability including evenings and weekends
- US work authorization required