Job Description
Join our award-winning call center team in Raleigh, NC! We're urgently hiring dynamic individuals for immediate start positions. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a fast-paced environment. Perfect for energetic professionals seeking stable employment with growth potential.
Why Apply?
• Immediate start available
• Paid training and certifications
• Health benefits and 401(k) matching
• Modern downtown workspace
• Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service protocols
- Adhere to compliance and security regulations
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency with CRM software
- Flexible availability (evenings/weekends required)
- Background check and drug screen clearance
- US work authorization required