Job Description
Join our award-winning customer service team in Milwaukee and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with career growth opportunities. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexible schedule availability (including weekends)
- U.S. work authorization and clear background check