Job Description
Join our award-winning call center team in sunny Tampa! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a vibrant team culture. Immediate start available for motivated professionals ready to accelerate their careers.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal communication & active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with high accuracy
- Pass background/drug screening