Job Description
Join our award-winning customer service team at Omaha Connect Solutions! We're seeking dynamic individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Maintain detailed records in CRM systems
- Meet/exceed performance metrics including CSAT and handle time
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems
- Strong problem-solving abilities under pressure
- Flexibility with shifts including evenings/weekends
- Basic typing speed (35+ WPM)