Job Description
Join our award-winning customer service team in Detroit! We're urgently hiring motivated individuals for our inbound/outbound call center operations. No experience necessary – we provide comprehensive paid training to launch your career. Enjoy competitive pay, performance bonuses, flexible scheduling, and growth opportunities within a supportive environment.
Why Work With Us?
• Industry-leading paid training program
• Health/dental/vision benefits after 60 days
• Paid time off & holiday pay
• Career advancement pathways
• Modern downtown Detroit location with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products/services using CRM systems
- Meet/exceed daily performance metrics (call volume, quality, resolution)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working in fast-paced environment
- Basic computer proficiency (Windows, browsers)
- Reliable transportation to downtown Detroit location
- Positive attitude with problem-solving mindset
- Must pass background/drug screening