Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative in Minneapolis! We're seeking motivated individuals to deliver exceptional support experiences to our diverse client base. This full-time position offers competitive compensation, comprehensive benefits, and immediate start for qualified candidates. Enjoy a modern workspace with flexible scheduling, performance bonuses, and career growth opportunities in a thriving metropolitan hub.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and ticketing platforms
- Collaborate with team members to address complex issues
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in ongoing product training and process improvements
Qualifications
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Flexible availability including evenings/weekends