Job Description
Join our award-winning call center team in Minneapolis and start your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and a vibrant workplace culture. No experience necessary – we provide paid training to set you up for success.
As a key member of our customer support team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our mission of 100% customer satisfaction. This role offers rapid advancement opportunities and a supportive environment where your contributions are valued.
Responsibilities
- Handle 50-80 customer interactions daily via phone, email, and chat
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed KPIs including first-call resolution and CSAT scores
- Collaborate with escalation teams for complex issue resolution
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed and basic computer literacy
- Strong problem-solving abilities with customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- Clear communication skills in English (bilingual a plus)
- Reliable transportation to downtown Minneapolis office
- Previous customer service experience highly valued