Job Description
Join Pacific Connect Solutions, a leading customer experience provider in Southern California! We're seeking motivated individuals to join our award-winning Long Beach call center team. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Immediate start positions available!
What We Offer:
• Competitive hourly wage plus performance bonuses
• Comprehensive health, dental, and vision insurance
• Paid training and career advancement opportunities
• Modern, tech-equipped workspace in downtown Long Beach
• Employee recognition programs and team-building events
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication skills and active listening abilities
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with high accuracy
- Positive attitude and problem-solving mindset