Job Description
Join our award-winning call center team in the heart of Long Beach! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start available for qualified candidates who thrive in fast-paced settings.
Why Work With Us?
- Competitive hourly wages + performance bonuses
- Health, dental, and vision insurance (50% employer-paid)
- Paid training and career advancement opportunities
- Modern, collaborative workspace near downtown Long Beach
- Free parking and flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong communication skills (bilingual Spanish a plus)
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environments
- Reliable transportation to Long Beach office
- Flexible availability (evenings/weekends required)
- Passion for helping others and problem-solving