Job Description
Join our dynamic team at Customer Connect Solutions and launch your career in customer service! We're seeking motivated Part-Time Call Center Representatives in Tampa, FL to deliver exceptional support experiences. Enjoy flexible schedules, competitive pay, and immediate start opportunities. If you're a people person with a passion for problem-solving, this is your chance to grow professionally while making a real impact.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize customer experiences
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Typing speed: 35+ WPM
- Fluent in English (Spanish fluency a plus)