Job Description
Join Our Dynamic Team - Immediate Start Available!
ConnectCare Solutions is urgently hiring motivated Customer Service Representatives for our Los Angeles call center. We're seeking energetic professionals to deliver exceptional customer experiences in a fast-paced environment. Enjoy competitive pay, comprehensive training, and career growth opportunities in one of California's most vibrant cities.
Why Work With Us?
• Competitive hourly wage with performance bonuses
• Comprehensive paid training program
• Health benefits and retirement plans
• Modern, collaborative workspace
• Opportunities for advancement
• Supportive team culture
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to resolve complex issues
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to type 35+ WPM with accuracy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexibility to work evenings/weekends as needed
- Authorized to work in the United States