Job Description
Join our award-winning customer experience team as a Chat Support Specialist! We're immediately hiring tech-savvy communicators for weekend shifts in Seattle, WA and Illinois. Enjoy competitive pay, remote flexibility, and the chance to transform customer experiences. This is your opportunity to launch a customer service career with a growing industry leader. Immediate start available!
Responsibilities
- Deliver real-time chat support for high-value B2B clients
- Resolve technical inquiries and product usage issues
- Maintain detailed documentation of customer interactions
- Collaborate with Tier 2 support for complex escalations
- Meet SLAs with 95%+ chat satisfaction scores
- Proactively identify upsell opportunities
- Participate in weekly product knowledge sessions
Qualifications
- 1+ years customer service experience
- 45+ WPM typing accuracy
- Proficiency with Zendesk/Intercom platforms
- Strong written communication skills
- Weekend availability (Sat/Sun shifts)
- High-speed home internet required
- Basic troubleshooting experience